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Customer Data Manager

This London-based media company is looking for a Customer Data Manager who will manage their customer database and campaign execution, to help maintain their first-class customer insight and marketing communications service.
Customer Data Manager Responsibilities will include:

• Data management and the development of a customer database, including database updates and campaign scheduling
• Management of database users and maintenance of customer segmentation classifications
• Supplier and budget management (£1m+) including commercial and operational management of key suppliers
• Liaison with Project Manager and Technology Teams for project support
• Educating business on compliance and best practice

For this position they need someone with a proven track record of delivering improvement and customer satisfaction in a deadline driven environment on a large scale. You must have excellent planning and organisational skills and the ability to design and implement operational processes and procedures. You will also be familiar with the key issues surrounding data protection and compliance within a B2C organisation. Experience of the following would be useful: SQL or Oracle, SAS, Fastats or Alterian, Email broadcast tools and CRM software.

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