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Head Service Management - 3 roles

Head Service Management - 3 roles

WM/HoSM071209B

£70,000 - £85,000 plus Corporate benefits and company bonus

South/ M3/M4 Corridor/ London/ Midlands/ North

keywords: service management, CSM, Transformation, change, transition, telecommunications, escalations, delivery, service


Our client is a leading Technology Solutions organisation who provide competitive cutting edge carrier and enterprise solutions to customers internationally.

We are currently looking to recruit 3 polished and highly credible Head of Service Management individuals to be responsible for 1 large and 2 smaller accounts within the Dedicated Major Enterprise division, you will be responsible for leading a team of experienced Service Managers, including managing 3rd party suppliers and commercial agreements. The successful candidate will ideally come from a telecommunications/ Systems Integrator/ Consultancy background with solid understanding of high level customer relationship management, proven leadership experience and experience in managing organisational transition and change.

You will be expected to perform at the most senior level, having the gravitas and credibility to influence at C-Level within major corporates as well as internally, bringing your knowledge of our client's products and services to bear.

This is a fantastic opportunity to join an organisation who have a clear and defined vision for the future and are fully committed to identifying the best talent to realise their aspirations, with a clear career map for those who with ambition to succeed.

To apply you will need to demonstrate a thorough grounding and track record in the commercial nature of a Service contract, including margins & net profit, as well as demonstrable experience in the following;
- Understanding of managing relationships with systems integrators/ public services respectively, will be a distinct advantage.
- Must have experience of Customer Service Management at C-Level
- Proven team leadership experience
- Strong personal gravitas with ability to influence at all levels.
- Virtual/Matrix management
- Strong numeracy is key with p&l responsibilities

***DUE TO THE URGENT NATURE OF THE ROLE - YOU MUST ALREADY BE A RESIDENT IN THE UK TO BE CONSIDERED.****
***Due to the number of applications we receive, any applicants who have not been contacted within 10days of their application must consider their application unsuccessful***

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