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Operations Director

Operations Director
£60 - 70K + Bonus + Executive Benefits North London
A highly successful market leader in vehicle and people access and control systems, our client is growing rapidly and is very profitable. Due to internal restructuring as a result of expansion, there is a need for a strong operational professional to strengthen their management team. Established for over 20 years and with a national Blue Chip customer base comprising over 600 installations, including many of the major airports and football stadia, this is a sensational time to join a genuine success story. This is a role for a true motivator of people, who can design and implement robust operational systems, create a new culture and drive quality and profitability.
The role:
 Retain Service Business profitability by meeting customer contractual requirements and expectations to ensure that SLA’s and KPI’s and maximum revenue can be generated throughout the contract lifecycle.
 Maintain existing Service Base by implementing new systems and culture bringing a robust approach to create an organised self managing, tightly knit team who pursue quality of service fulfillment as well as customer satisfaction.
 Implement new Projects on time and on Budget, coordinating activity and resources so new projects meet budgetary and scheduling demands to drive profitability while ensuring a seamless transition to a maintained service.
 Raise Team Capability and Create a Unified Team Culture by assessing the existing team and managing them accordingly to create a road map that will deliver a more cohesive, customer and quality focused unit.
 Ideally develop into the existing Managing Director’s successor, so they may achieve their aims for exiting the business within 2-3 years.
The person:
 Possess genuine appreciation of leading people, not just managing them.
 Must have managed the implementation of large capital projects and spent significant time in a service management role in which they have achieved tangible results.
 Needs to understand the technical issues that will arise, principally software, partner interface and network problems
 Appreciate challenges that exist within this sector and market and be capable of managing customer relationships.
 Live within reasonable commute from the North London office

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