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Process Improvement Manager

Process Improvement Manager

Reporting to the Business Solutions Manager, you will lead a team to develop and manage a sustainable Process Management & Improvement capability through close collaboration with business and IS stakeholders. Key responsibilities will include:

•Work proactively with business stakeholders to develop and sustain an end to end process architecture
•Identify, quantify and deliver process improvements (continuous improvement and/or process re-design/re-engineering)
•Create and drive a Process Improvement Plan
•Lead process improvement initiatives to deliver business benefits
•Lead the development of our process re-engineering standards and methodologies
•Implement continuous improvement of process design methodologies and standards
•Develop and mentor a team of business analysts
Process Improvement Manager - Reporting


The Person

Your application must demonstrate experience in:-
•Identification, design and implementation of process improvement initiatives requiring an excellent understanding of process improvement methodologies (Six Sigma,Lean etc), tools and techniques
•Strong understanding of process improvement methods and demonstrable experience of designing and delivering process improvement benefits; a formal qualification in a Business Process methodology is desirable
•A background in the energy sector, gained within industry or consultancy, with experience in Gas and Power trading/operations and the UK and European Power Market
In addition, we seek:-
•Credibility and effective engagement with multiple stakeholder groups
•Ability to quickly gain a thorough understanding of end-to-end processes and business architecture, including ‘front office', ‘middle office' and ‘back office', functional design of systems and organisation design
•Identification of opportunities for improvement, development of solutions and creation of a compelling business case for change
•Effective communication, planning and organisation skills to provide clear leadership and direction to team
•Ability to lead, develop and motivate team/s to deliver performance improvement through process re-design projects
•Ability to quickly develop a detailed understanding of Company systems and processes, their key performance measures and value drivers
•Focused on delivering results

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