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Programme Manager

Programme Manager

Complex large-scale on-line solutions

Based: Middlesex

Salary: £80 - £85K + Car + bonus + significant benefits

This FTSE 50 Company is investing heavily in new IT capabilities and is launching a number of large-scale initiatives that will transform how they interact with their customers.

The role will involve programme managing a number of related and interconnected projects delivering enhanced online customer interaction, CRM, loyalty programmes, account management etc. The multi-million pound projects are a mix of technology delivery and business change.

The successful candidate will have exceptional stakeholder management skills and have a track record of delivering high value, high profile complex web based programmes within an end-user environment.

Responsibilities:
• Work with senior stakeholders negotiating consensus on differing needs, priorities and timeframes.
• Build a strong understanding of the business drivers, domain knowledge and likely benefits of the programme and communicate this to all stakeholders.
• Management (and potentially selection) of multiple 3rd party suppliers.
• Lead and motivate a large team of project managers, business analysts and developers.
• Take overall responsibility for the budget; manage timescales, dependencies and risk.
• Ensure a strong focus on ROI throughout the programme.

Skills and Experience:
• Previous demonstrable experience of programme managing high profile complex programmes where there is a high degree of ambiguity and uncertainty around the final solution.
• Demonstrable track record of running and successfully delivering £10m + programmes with teams of up to 100 people.
• Previous experience of delivering high value online/web based customer interaction solutions.
• Pragmatic, can-do attitude with a strong focus on detail and delivery.
• Proven ability to work with the business to define programmes from an early stage and deliver successfully.
• Strong track record of programme management governance and methodologies. Ideally Prince and ITIL qualified.
• Knowledge/experience of Six Sigma an advantage.
• Strong leadership skills – able to manage large teams effectively.
• A strong influencer and clear creative and lateral thinker with strong commercial and business acumen. Willing and able to challenge at a board level if required.
• A capable negotiator and excellent communicator, both internally and with third parties.

You must be a UK / EU National or already be resident in the UK and have a current Work Permit.

Qualifying Questions:
1.Have you programme managed large-scale (£10m+) IT/IS programmes where there is a high degree of complexity and change?
2.Do you have experience of large-scale online/web based customer interaction and management solutions?
3.Have you managed 3rd party suppliers?
4.Do you have experience of working to Director Level within a FTSE 50 scale company?

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