Regional Service Delivery Manager
Ref: : AIHLBDC
(Antal International Network)
Location: : UK Wide - South East, South West, East Anglia
Rate: £60K to £70K (Permanent)
Regional Service Delivery Manager
Our client is a leading technology organisation with a presence in over 123 countries and a turnover in excess of $13 billion worldwide. Due to their continual growth of their Business Process Outsourcing division they are looking to recruit an experienced Regional Service Delivery Manager.
As a Regional Service Delivery Manager you will play a key role in leading and overseeing service delivery to customers in a region. This role will have full accountability and responsibility for operational service delivery for the region including operational account management, customer relationship (operational), customer satisfaction, SLA performance, productivity improvements, P&L performance, ‘business in control’, talent recruitment, people management and development.
As part of the role you will be required provide tactical direction to the Service Delivery teams and those responsible for implementing the clients’ contracted requirements. Review joint objectives through effective management of the Operational Account Review process in order to drive management information through the use of quality tools and processes. Ability to conduct root cause analysis and make recommendations and proposals to allow continuous improvement of management by fact. Support the cross functional account team to ensure account retention and growth. To support and lead in conjunction with sales effective account management processes and ‘bid to win’ approach for new business opportunities. Identify, prospect & win new service revenue streams across the portfolio.
Regional Service Delivery Manager Requirements:
• Proven ability in managing a large operational organisation.
• Proven ability in managing the transition of large/complex outsourced services contracts from pre sales to live service delivery.
• In-depth understanding of P & L’s / Balance Sheets & the operational drivers in detail
• Strong influencing skills in order to establish appropriate customer expectations whilst maintaining good working relationships
• Sound people-management and leadership skills
• Educated to postgraduate or degree level (or equivalent)
• ITIL or similar qualifications desirable
This is an exciting opportunity to join a leading organisation in a developing division and be part of the future growth where there is excellent career development potential.
