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Spanish 2nd Line Support Technician

Job Summary:In this role within Technical Support Department you will be providing first and second line support for software to customers worldwide. You will also be required to test and evaluate software and perform basic network administrator tasks. Members of the technical support team are responsible for supporting customers by email and phone. Working hours are either 9am and 5:30pm (UK) or 8.30am and 4.30pm (continental Europe)

Prerequisites:
•Good working knowledge on mail-technology in general (SMTP/IMAP/POP)
•Excellent general knowledge on Networking & TCP/IP (sub netting, ip classes, classless delegation)
•Hands on experience with different OS/Servers
•Technical support experience for at least 2 years
•Experience with at least 3 of the following: SQL, Exchange, ISA, Win 2000/2003 server, DNS
•Security-awareness
•Excellent written and spoken communication skills in English (or the language in which support is to be provided; though knowledge of English is required)
•Ability to work independently with minimal supervision
•Ability to work with demanding customers
•Working knowledge of Microsoft Office suite and various email systems, specifically Exchange Server
•Ability to take ownership of issues and ensure they are resolved in a timely manner.
•Ability to listen to and fully understand the customer so better diagnose the issues at hand.

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