Your Options

Connect Directly With Top Executive Recruiters

Recruiters are the gatekeepers to both the advertised and unadvertised jobs markets.

You can connect directly with top recruiters from the UK's largest executive recruiter network, CVtrumpet in just minutes.

Click here to connect directly with targeted £50k to £300k recruiters.

Executive Job Details

Can't execute query

INSERT INTO tblcactusclickthroughs (CTR_AgencyID, CTR_ConsultantID, CTR_VacancyID, CTR_AgentsRef, CTR_JobTitle, CTR_LanguageID, CTR_Date) VALUES ('494', '1756', '13570', 'AIHLBDC', 'Regional Service Delivery Manager', '1', NOW())

MySQL Error: Table './aej_live/tblcactusclickthroughs' is marked as crashed and should be repaired

Regional Service Delivery Manager

Ref: : AIHLBDC (Antal International Network)

Location: : UK Wide - South East, South West, East Anglia

Rate: £60K to £70K (Permanent)

Industries: IT

Functional Areas: IT

Regional Service Delivery Manager

Our client is a leading technology organisation with a presence in over 123 countries and a turnover in excess of $13 billion worldwide. Due to their continual growth of their Business Process Outsourcing division they are looking to recruit an experienced Regional Service Delivery Manager.

As a Regional Service Delivery Manager you will play a key role in leading and overseeing service delivery to customers in a region. This role will have full accountability and responsibility for operational service delivery for the region including operational account management, customer relationship (operational), customer satisfaction, SLA performance, productivity improvements, P&L performance, ‘business in control’, talent recruitment, people management and development.
As part of the role you will be required provide tactical direction to the Service Delivery teams and those responsible for implementing the clients’ contracted requirements. Review joint objectives through effective management of the Operational Account Review process in order to drive management information through the use of quality tools and processes. Ability to conduct root cause analysis and make recommendations and proposals to allow continuous improvement of management by fact. Support the cross functional account team to ensure account retention and growth. To support and lead in conjunction with sales effective account management processes and ‘bid to win’ approach for new business opportunities. Identify, prospect & win new service revenue streams across the portfolio.

Regional Service Delivery Manager Requirements:
• Proven ability in managing a large operational organisation.
• Proven ability in managing the transition of large/complex outsourced services contracts from pre sales to live service delivery.
• In-depth understanding of P & L’s / Balance Sheets & the operational drivers in detail
• Strong influencing skills in order to establish appropriate customer expectations whilst maintaining good working relationships
• Sound people-management and leadership skills
• Educated to postgraduate or degree level (or equivalent)
• ITIL or similar qualifications desirable

This is an exciting opportunity to join a leading organisation in a developing division and be part of the future growth where there is excellent career development potential.

This job vacancy is no longer active.

Please feel free to look at similar jobs below or use our executive job search facility to find the right job for you.

This job is no longer active.

Search for current jobs