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Retail Process Improvement Manager (IT & Process)

Ref: : Q97584 (Quest Search and Selection)
Location: :

London - Home Based

Rate: £55K to £65K (Permanent) + Car Allowance, Healthcare, Pension etc.
Industries: Retail, IT
Functional Areas: IT

Retail Process Improvement Manager



Our client, an award winning and technologically advanced high-street retailer, is looking for a Project Manager to drive improvements of their customer-centric support infrastructure, with direct impact on store process and customer service.



Managing a dedicated team of Continuous Improvement experts, you will be focussing on process innovation and IT systems to drive improvements into the Retail Operations & Stores whilst working closely with the Retail Ops and Customer Service functions.



The key role responsibilities are to:



* Proactively seek IT improvements to support improved customer service and Store team experience
* Identify opportunities to improve the Customer Experience
* Own the Retail Improvement and Policy/Process road maps
* Manage multiple multi-faceted projects (Direct reports are Lean 6 sigma and PRINCE accredited)
* Coordinate post-implementation reviews on all projects
* Build outstanding cross-functional relationships with all key stakeholders



You must have a flair for natural leadership and an ability to influence at all levels, from Boardroom to Shop floor.



The ideal candidate will be:



* Experienced in a similar retail arena, preferably with IT projects and customer service improvements achieved.
* Highly knowledgeable of Customer Service/Experience in a Retail setting
* Able to demonstrate a track record of multi-project delivery in a fast paced retail setting
* Experienced in PRINCE 2 or Lean 6 Sigma
* Highly numerate with demonstrable success in data analysis and problem solving



My client is recognised for being a top employer and offers a very comprehensive and competitive bonus and benefits package, including a c£5k car allowance. The base salary for the position is between £55-65k.



If you feel you have the right experience and can demonstrate this with experience in the UK Retail market, then please apply today with an up-to-date CV.

We request that candidates send their CV as a Microsoft Word document where possible.

Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.


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