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Associate Director - Client Accounts
City of London - London
OBJECTIVE OF ROLE
To support the Director of Client Accounts by:
* Managing the day to day operations in order to meet client targets, service levels and to ensurecontinuity of service delivery.
* Ensuring that statutory and regulatory requirements, including those of the Inland Revenue and the Royal Institution of Chartered Surveyors are satisfied for the Company and its clients.
* Working with the Director and other Associate Directors of Client Accounts to create an industry leading Client Accounts Function that is considered a 'Centre of Excellence' both internally and externally.
ACCOUNTABILITIES
* Oversee the recruitment, retention and motivation of employees in order to develop committed, high performance, client-focused teams;
* Ensure the effective co-ordination of services with other teams within the department and across Management Services;
* Oversee relationships with clients and with external suppliers;
* Work with the Director and other Associate Directors of Client Accounts in preparing, developing and delivering the business plan to service internal and external clients;
* Adhere to and promote internal performance standards as set out in the Total Performance Management guidelines.
* Develop, implement and enhance service-level strategies and standards for internal and external clients;
* Ensure both Company and legislative procedures and controls are adhered to and that all statutory and tax requirements for clients are satisfied;
* Support surveying teams in tenders for work and the pricing of instructions and actively assist in winning new business.
REQUIRED QUALIFICATIONS AND EXPERIENCE
* Ability to build team relationships and interact effectively with team members and colleagues;
* Strong people management, communications and interpersonal skills;
* Recognised accountancy qualification (ACCA, ACA or CIMA) with circa four years post qualification experience or substantial accounting and/or management operations experience;
* Large accounting operations background ideally from within a client/property context would be advantageous;
* Working knowledge of MS Word, Excel, PowerPoint and Outlook required and knowledge of TRAMPS and/or APB would be advantageous;
* Ability to manage and develop client relationships (internal and external) and provide excellent customer service;
* Must be flexible and able to work under pressure.
Reed Specialist Recruitment Limited is an employment agency and employment business.
This job vacancy is no longer active.
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