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Root Cause Analysy
Birmingham - Midlands (West)
I am currently seeking a Root Cause Analyst to join the Commercial Banking team in a leading global bank Birmingham. The role-holder will be responsible for analysing complaints data to identify systematic, recurring or emerging problems, and design/implement a strategy to minimise future complaints.
Role Responsibilities:
* You will work with Complaints Insight and Analysis to ensure a solid process is put in place to identify recurring or systematic problems
* Prepare strong business cases supported by qualitative and quantitative evidence, benefits and cost to implement
* Ensure all actions are completed in line with FCA standards
* Stakeholder management at all levels
Experience Required:
* Strong analytical skills with a strong understanding of the principles of Root Cause Analysis
* Green belt six sigma accredited
* Excellent communication skills with experience managing internal and external stakeholders
* Confident using MS Excel to a high level
Reed Specialist Recruitment Limited is an employment agency and employment business
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