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Customer Experience Manager
Schiphol-Rijk - Netherlands
* Collaborative approach towards experience design/journey mapping to ensure idea generation from key stakeholders and ensure buy-in for ideas.
* Ability to think strategically and translate to tactical execution
* Analytical and concise approach with ability to quickly move from analysis to action
* Team player with the ability and desire to work out problems when they occur
* Highly pragmatic self-starter with impressive delivery performance record
* Proven ability to operate flexibility in complex and dynamic working environment
* Able to present and communicate at the most senior levels of the organization
* Ability to communicate complex issues in simple terms and develop effective presentations with a compelling narrative
* Confident and experienced in running workshops with audiences including senior management and subject matter experts
* Strong communication, facilitation and influencing skills
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