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x2 Head of Sales Operations
Scotland - Scotland
Due to a departmental restructure my client has retained me to source 2 Head of Sales Operations. There are two positions available one for new customers and one for customer retention. This famous UK brand is in the FTSE 100 index and is the market leader in their field. In a rapidly changing marketplace they are keen to solidify their position and drive higher levels of customer connections and also to reduce levels of churn and increased retention. To do this they have identified new strategies and are keen to provide a unique customer experience throughout the lifecycle. One of the key indicators to city analyst about the companies performance is net customer gain. These roles are vital in ensuring that figure grows.
The primary responsibility for these roles is to lead the sales teams in both areas. This will be done through the call centre operations and each role has responsibility for approx 800fte. This is predominantly in-house although there are some outsourced operations spread across the UK. You will be keenly linked with the marketing department and developing the long term business plan for each area will require careful negotiation with them and other internal stakeholders. You will be responsible along with the Sales Director to define and develop the long term strategic plan for the sales division.
My client is looking for an inspirational sales leader with experience of similar sized call centres. You will have experience of working a multi site operation as well as delivering on targets throughout. Your negotiation skills will be of the highest level and with a careful though out manner you will have experience of defining and developing new strategic plans . Experience of selling lifestyle products would be advantageous however not essential as would be experience of working through outsourced providers.
Apply to customer.contact@psdgroup.com
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