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AV Technical Services Manager

Ref: : 23374665 (AV Jobs)
Location: :

Edinburgh - Scotland

Rate: 50K (Permanent) + DOE plus benefits
Industries: Electronics / Electrical
Functional Areas: Customer Service / CRM, Engineering / Design

The Opportunity

An exciting opportunity has arisen to join our client`s team as Technical Services Manager to enhance the Engineering team. The company are embarking on the next stage of their growth plans having successfully weathered the challenges of the Covid pandemic.

Reporting to: Managing Director
Direct Reports: Installation Engineers and Support Engineers
Job Purpose: Responsible for service delivery to clients; scoping and installation of projects, customer care, ongoing support and maintenance.

Roles and Responsibilities:

Effective resourcing of engineering function. Manage, motivate, coach, and develop direct staff according to company policies and employment legislation
Oversee and ensure quality, efficiency and on time completion of all installations and support functions
Plan and oversee all aspects of project, organising people, tasks and resources to meet the projects goals on time and within budget
Control of costs, maximising efficiencies in installation and support
Communication of company policies, plans and performance data as appropriate ensuring all employee owners are well informed
Support for companys sales and tendering activities
Work with the management team on financial planning, producing accurate reports where required
Develop and implement continual improvement processes to ensure anticipation and achievement of customer expectations
Ensure company complies with health and safety requirements and all employees are aware of their own responsibilities
Contributing to management team discussions and to executive policy and strategy
Taking an active interest in self-development, seeking opportunities to enhance skills and experience to optimise performance
Any other duties and responsibilities as deemed required by line management

Based Glasgow, Edinburgh or North East of England, salary is andpound;40k-andpound;50k p.a. doe.

Your skills and experience

Excellent technical knowledge of AV VC equipment
Must be able to produce and interpret cable schedules
Must be able to produce and mark up DWG level room drawings. Knowledge of relevant drawings systems including CAD, Visio etc
Knowledge of the latest AV products including but not limited to Extron, AMX, Crestron, Samsung, NEC, Polycom and Kramer
Ability to commission full AV systems including but not limited to VC systems, Digital Sound Processors, Video and Audio distribution systems
Extron and AMX Control System programming experience (Crestron desirable)
Excellent verbal and written communication skills, organisational skills and the ability to work on multiple projects
Ability to understand project schedule, plans and labour requirements
Ability to prioritise and work under pressure is essential to meet necessary deadlines
Good understanding of IT and networks

Critical Success Factors:

Employee satisfaction and retention
Production of timely, useful management information and performance data
Optimal use of resourc


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