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Head of Sales Customer Service

Ref: : 23207753 (Additional Resources Ltd.)
Location: :

West Molesey - South East

Rate: £65K (Permanent) +
Industries: Engineering, Manufacturing
Functional Areas: Sales

Head of Sales and Customer Service - Sensor Design and Manufacture - Surrey

Salary GBP 65,000

No commission or OTE - Pension - Life assurance benefits

Would you like to work for a company that makes a difference? A company that has a rich heritage and an exceptional reputation for innovation and quality? Would you like to work for a company that supports your development and gives you the opportunity to raise your profile and grow as a recognised professional?

The company is a market leading environmental sensor manufacturer based in Surrey UK, offering a variety of solutions to the green shipping, marine science, water quality, agriculture and defence sectors.

They are looking for a talented and highly motivated Head of Sales with experience of consultative technical selling to lead their growing sales team.

What are the key responsibilities?

To create and execute detailed/tactical proactive sales plans for each market area, with the aim of increasing market share

To ensure the sales team meet and exceed the annual targets

To drive direct sales through effective line management and motivation of the internal sales team and to manage and develop other sales channels via agents and resellers.

To develop and maintain the Company`s agents and reseller network, ensuring that appropriate due diligence of existing and proposed network members is carried out in line with the UK Bribery Act.

To ensure sales processes, including quotation/proposal vetting, contract review and CRM system management are in place and being used effectively.

Implementing best practice in sales techniques throughout the sales team including identifying and supporting staff training needs

To maintain own portfolio of customers and meet/exceed personal sales targets

To ensure customers receive the highest levels of customer service

To strengthen and develop customer relationships across new and existing customers and maintain relationships with and directly lead the sales process to high value accounts.

To manage all customer service and support activities including overall responsibility for support queries, service and calibration, training and field engineering business areas.

To manage sales administrative activities, including strict adherence to import and export regulations.

To lead engagement efforts with external stakeholders such as regulatory bodies in conjunction with the Head of Marketing

To lead, coach and develop the growing sales and customer service team

To manage the sales budget and ensure it is spent effectively and within agreed parameters

Provide regular reports to the Managing Director and Executive team

To provide input into the sales and marketing strategy in conjunction with the Head of Marketing and Managing Director.

Who might be a good fit?

Qualifications

Essential...... being a consultative, technical sales role, you will be educated to degree level in a technical or sc


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