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Head of Soft Services

Ref: : 22546570 (Lilium Direct Ltd)
Location: :

Birmingham - London

Rate: £80K (Permanent) + bonus company car benefits
Industries: Construction / Property / Architecture
Functional Areas: Programme / Project Management, Executive Management

Job Title: Head of Soft Services

Company: BEACON365 Limited

Location: Midlands

Contract Type: Full Time / Permanent

Package: Up to GBP 80k salary bonus company car benefits

Background

Based in the Midlands, our client is an ambitious and expanding Facilities Management company which is seeking to appoint a Head of Soft Services to join their Senior Leadership team.

Applications are invited from candidates with extensive Soft Services experience gained within relevant Senior positions within the FM sector.

The portfolio of activities associated with this position currently generates GBP 20m in annual turnover and the aim is to increase turnover significantly against agreed targets within the next 3-years. The portfolio includes an element of Security Services and therefore some experience in overseeing Security Services provision would be a distinct advantage.

To be successful in this role the post-holder will need to have extensive experience in operating at a senior level within the commercial cleaning sector and have some experience of the management of the provision of Security Services. Reporting to the Managing Director, the post-holder will be a highly focused and diligent leader with a winning mentality. The overarching responsibility of the role is to drive business growth and effectively manage the service delivery of all elements of commercial cleaning and related services as well as security services to the standards of expertise and customer service that we maintain within our business.

This is a rare opportunity to join an established business with ambitious plans for future growth.

The Role

In the course of carrying out this role the post holder will:

* Develop and deliver an annual operational plan and associated budget with the aim of achieving agreed targets and provide periodic management reports as required.
* Build and develop a strong operational and support team capable of delivering the business plan whilst maintaining exceptional standards of service.
* Lead and Manage the Soft Services and Security team and supply chain vendors ensuring all individuals are hitting targets and KPIs set by the Senior Management team.
* Maintain a positive culture and role model the company`s core values.
* Manage the development and execution of all programs and services ensuring the highest levels of customer satisfaction.
* Accountable for overall Soft Services and Security operations ensuring that services delivered are in accordance with the Master Services Agreement (MSA) as well as company and client policies, procedures and standards.
* Act as a point of contact for the Client Facilities Management Delivery Lead and adopt accountability for the effective management of all escalated client complaints.
* Ensure that effective systems are in place to monitor contractors` performance ensuring that Service Level Agreements are met and KPI`s are exceeded in line with agreed contractual re


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