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Technical Support Engineer

Ref: : 22975025 (Additional Resources Ltd.)
Location: :

Cambridge - East Anglia

Rate: £50K to £60K (Permanent) +
Industries: Telecomms
Functional Areas: Engineering / Design

Technical Support Engineer (Telecoms) - Cambridge

Salary: GBP 45,000 to GBP 60,000 p.a dependence on experience.

The Company

Our well established client is an innovative UK-based wireless technology company that has developed world leading software tools for outdoor/indoor wireless network planning, design and optimisation, using advanced 3D in-building modelling and 3D RF propagation and simulation.

The company is at the forefront of research and development in radio propagation, small cells and DAS networks, automatic RAN optimisation and the deployment of complex HetNets for in-building cellular networks, public safety, and IoT.

They are currently looking for a seasoned Technical Support Engineer with product management support, in-building wireless networks and mobile network planning experience to join their vibrant team.

The Role

You will be responsible for:

* Product Management: You will work closely with the Product Management and RandD Team to ensure all the features designed and implemented are to the best interest of end users.
* Testing Team: to undertake customer focused testing of all new software releases and prioritize defects
* You will also work with the team in producing exceptional documentation, internal training, support platform maintaining
* Post-Sales support on all aspects of the technology and product range.
* Monitor and maintain the support platform (Service Cloud) so they run smoothly.
* Manage license issuing system and make sure licenses sold or issued match with contracts/ PoC agreements
* Deploy or tune our web-based product remotely or on-site in customers cloud environment.
* Creation of internal and external training materials
* Creation of sales collateral (projects, slides, videos) in conjunction with Marketing and Sales Engineer
* Planning, designing, and optimising of in-building wireless networks and mobile network planning.


Key Skills and Attributes

Degree level education in Telecommunication Engineering or Computing Science is preferred (or equivalent qualification/experience)

Considerable experience planning, designing, and optimising of in-building wireless networks.

Experience in radio frequency planning would be ideal

Experience in OSS in the Telecommunications industry

Experience in product management and also engineering in telecoms is desired.

Effective communication and presentation skills

Experience using Service Cloud and experience in telecommunication industry will be an advantage.

Excellent verbal and written communication skill

A driven team player with the ability to take ownership when required

Comfortable working under pressure and in an environment of changing priorities.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by e


This job vacancy is no longer active.


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