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Operations Director

Ref: : 21897524 (Lilium Direct Ltd)
Location: :

London - London

Rate: £60K to £70K (Permanent) + share options
Industries: Construction / Property / Architecture
Functional Areas: Operations, Executive Management

Position: Operations Director

Salary: GBP 60,000 to GBP 70,000 share options

Responsible to: Managing Director

Overview of hps

hps students are a young vibrant exciting company based in central London, and we boast to be London`s leading facilities services supplier to student halls of residence. Key services include summer turn-around cleaning, linen hire and hotel housekeeping, abseil window cleaning and painting and decorating. hps has a very strong brand reputation and currently provides services to over 100 halls of residence across London. You will join the company during an exciting period of growth where we are looking to make key hires to form a strong, closely knit management team. hps are major players in the world of halls of residence summer turn around cleaning. The company is very busy between June and September and spend most of the year preparing for the summer period so we are very much a seasonal business.

About the role

You will be a senior figure in the business, designing and implementing business strategy alongside the MD, Founder and board. As Operations Director you will have full responsibility for the set up, organization and running of the operations team. Your three main KPI`s will be client satisfaction, gross margin control and meeting cleaning deadlines. You will mobilise new sites, recruit new teams and plan the summer operations campaign. You will work alongside the very experienced head of field management and field managers to support the successful running of the summer deep clean campaign. Hps has excellent systems and processes set up to help manage the summer and you will learn from the best in the industry how to operate the summer cleaning contracts. Hps is also a young company, still maneuvering through and learning how to develop during this exciting period of growth, so there is huge scope for you to influence policy, process and procedure and in fact it is vital for success that you can do so. Hps have an unbelievably high level of client satisfaction and you will be motivated to maintain and build on this success.

About you

You will need to be a high energy, positive can-do attitude person to enjoy and succeed in this role. You will know London and your way around the tube network. You will enjoy training, administration, spreadsheets and leading your teams. You be highly creative and enjoy creating policy and process. You will be a natural hard worker who understands that leading by example is the only way. You will manage the summer schedule with the head of field management every day during the summer period and deploy your area managers and supervisors accordingly. You will be excited to be out on the ground overseeing operations, checking procedures, compliance and meeting the site managers to drive satisfaction. You will have an eye for underperformance and be keen to find solutions and nurture into success. The summer is a 7 day a week operation and you will be fine


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