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Regional Operations Director

Ref: : 22266331 (Lilium Direct Ltd)
Location: :

Slough - London

Rate: £60K (Permanent) + company car or allowance other senior benefits
Industries: Construction / Property / Architecture, Public Sector / Government
Functional Areas: Operations, Programme / Project Management

Job Title: Regional Operations Director

Company: BEACON365 Limited

Location: Slough / South of England

Contract Type: Full Time / Permanent

Package: Up to GBP 60k salary company car or allowance other senior benefits

Background

Our client has expanded to become one of the UK`s most respected support service contractors. Now a market leader in total facilities management, they are able to provide a diverse range of tailored services. From commercial cleaning, site security and janitorial supplies to full building maintenance, our client provides a complete range of property management services.

With extensive experience in the commercial cleaning sector and reporting to the National Operations Director, the Regional Operations Director will be a highly focused and diligent leader with a winning mentality. The overarching responsibility of the role is to oversee all elements of commercial cleaning and related services as well as facilities management requirements to the standards of expertise and customer service that we maintain within our business.

Regional activities currently generate GBP 9m in annual turnover and the aim is to increase turnover to GBP 18m within the next 3-years. The Regional Operations Director will operate as a key member of the senior leadership team and will have a significant input into business and strategic planning and execution.

Significant experience in a senior operational management role within the Facilities Management sector is a pre-requisite to be successful in this role.

The Role

In the course of carrying out this role the post holder will:

* Develop and deliver an annual operational plan with the aim of achieving agreed regional targets and provide periodic management reports as required.
* Develop and maintain an annual operating budget and provide periodic management reports as required.
* Build and develop a strong regional team capable of delivering the regional plan whilst maintaining exceptional standards of service.
* Lead and Manage the Facilities Management team and supply chain vendors ensuring all individuals are hitting targets and KPIs set by the senior management team.
* Ensure complete compliance with a robust and efficient Time and Attendance system.
* Ensure an Accurate Payroll based on a Pin and Pay philosophy.
* Maintain a positive culture within the region and role model the company`s core values.
* Manage the development and execution of all programs and services ensuring the highest levels of customer satisfaction.
* Accountable for overall regional operations ensuring that services delivered are in accordance with the Master Services Agreement (MSA) as well as company and client policies, procedures and standards.
* Act as the main point of contact for Client Facilities Management Delivery Lead and adopt accountability for the effective management of all escalated client complaints.
* Monitor contractors` performance ensuring that Servic


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