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Head of Claims UK
London - London
Our client is transforming auto insurance claims and committed to providing superior, digital road collision management services to drivers on a global basis.
They are now looking for a claims professional with a deep experience of the UK auto insurance claims market at both an operational and strategic level, and who has the ambition to take the lead on building a best of breed claims management operation.
The Head of UK Claims – Crash Management Services, will lead the claims management operation, delivering an enhanced post-crash experience for the end user and revenue for the auto manufacturer / telematics customer, through shared savings in claims processing costs with auto insurers; optimum use of the auto manufacturer’s certified repair shops; and increased customer retention / vehicle total loss replacement.
The individual must display the autonomy necessary to take the initiative on setting and implementing a vision for what constitutes best in breed, and who is willing to take responsibility for defining, implementing and managing the operation as the company grows.
We are therefore looking for candidates that have:
• Broad understanding of the UK auto insurance industry and expertise in auto claims functions and crash (accident) management across personal and commercial lines
• Deep expertise of credit hire and credit repair processes, legislation and market developments
• Ability to deliver rapid business transformation and solutions
• Track record of delivering to time and to high standards with excellent risk management disciplines
• 3+ years working as a Claims Manager, ideally at a composite insurer or specialist insurance operation
• 3+ years handling auto insurance claims, ideally first party and third party across personal and commercial lines
Chartered Insurance Institute Diploma (Dip CII) or Advanced Diploma (ACII) Qualified
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