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Technical Support Engineer
Cambridge - East Anglia
Technical Support Engineer - Cambridge
Salary: GBP 45,000 to GBP 55,000 p.a.
The Company
Our well established client is looking to appoint a Technical Support Engineer to support the team with producing exceptional documentation, internal training, support platform maintaining and post-Sales support on all aspects of the technology and product range.
The Role
You will work closely with the Product Management and RandD Team to ensure all the features designed and implemented are to the best interest of end users
Testing Team to undertake customer focused testing of all new software releases and prioritize defects
Monitor and maintain the support platform (Service Cloud) so they run smoothly
Manage license issuing system (Flexera) and make sure licenses sold or issued match with contracts/ PoC agreements
Deploy or tune our web-based product remotely or on-site in customers cloud environment
Creation of internal and external training materials
Creation of sales collateral (projects, slides, videos) in conjunction with Marketing and Sales Engineer
Key Skills and Attributes
Degree level education in Telecommunication Engineering or Computing Science is preferred (or equivalent qualification/experience)
Considerable experience in planning, designing and optimizing in-building wireless networks
Experience in OSS in the Telecommunications industry
Effective communication and presentation skills
Experience using Service Cloud
Excellent verbal and written communication skill
A driven team player with the ability to take ownership when required
Comfortable working under pressure and in an environment of changing priorities
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies and Employment Businesses Regulations 2003
This job vacancy is no longer active.
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