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IT Service Delivery Manager

IT Service Delivery Manager - Manchester

GBP 50,000 - GBP 55,000

My corporate client is going through digital transformation and is looking for a confident IT Service Delivery Manager who is a good problem solver and can deliver successful IT services under pressure and on time.

You will manage and lead a team. You will manage services governance, policy, processes, systems and people to maintain and support IT services to meet the needs of the business.

You will need to have experience in Information Technology Infrastructure Library which is key as the business grows and the IT Service Delivery Manager will be central to defining standards and educating the department as they progress.

You will need to understand and define SLAs and KPIs as well as driving department performance against these. You will shape and deliver supporting reports to underpin the performance management.

Must be confident in dealing with senior stakeholders as well as handling and managing major incidents. You will need to understand and oversee Service Transition of new projects into the live environment which is crucial as the client progress through their digital transformation programme.

You need to be a strong leader and able to manage a team, with a strong focus on customer service and the customer experience.

You need to understand change management and the supporting CAB processes as well as understanding continuous improvement and risk management.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies and Employment Businesses Regulations 2003

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