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Group Product Compliance Quality Manager

Group Product Compliance and Quality Manager - Manchester

Salary GBP 55-65k depending on experience.

Permanent

Our client is a global leader in the creative promotional merchandise area and one of the largest promotional product suppliers in the world. Our clients reputation for quality, service and customer satisfaction is second to none and has an impressive client list which includes Michelin, Google, ABB, Diageo, L`Oral, Nissan and RBS to name a few. Our client employs over 350 staff in operations in Manchester, London, Germany, Ireland, USA, Hong Kong and Shanghai.

Product compliance, sustainability, quality management, ethical and environmental work practises are an important part of our client`s business strategy and service offering to their clients. Or client is seeking to strengthen their team with an ambitious and experienced candidate to maintain and continuously improve our industry leading standards in this area.

The Group Product Compliance and Quality Manager manages a team of five and reports to the CEO with a dotted reporting line to the Senior ESG Officer of their parent company.

As Group Product Compliance and Quality Manager your areas of responsibility will include to;

* Further develop and continuously improve our client`s strategy for Product / Vendor Compliance, Sustainability and Quality.
* Hands-on management of our clients Compliance, Sustainability and Quality team based in Manchester, London and Far East.
* Further develop our industry leading Product Compliance work practices that ensures maximum product safety and compliance documentation across a broad range of products such as desk top items, garments, bags and technology products.
* Manage our clients vendor audit programme with our suppliers and sub-contractors whilst working closely together with their import team for suppliers in high risk countries
* Manage the product quality control processes of products purchased from a wide range of sub-contract manufacturers in the EU, Turkey and Far East. An understanding of product testing and familiarity with working with test/inspection companies would be a major benefit.
* Own and manage the annual submission to Eco Vadis and other 3rd-party CSR assessment providers
* Maintain our client`s existing certified management systems ISO 9001, ISO 14001, ISO 50001 across all sites and implement new business management systems if required (e.g. ISO 27001)
* Take responsibility to ensure our clients obligations towards all relevant regulations are met in each market they are doing business. In this respect it would be advantageous that you have knowledge of packaging regulations, electrical waste and battery regulations and REACH.
* Foster and lead a culture of continuous improvement in our processes and customer satisfaction.
* Leading compliance and quality audits conducted by our customers
* Leading the complaints management process for our client.
* Ensure consistency of policies and pr

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