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Security Service Manager

Ref: : 23537519 (Additional Resources Ltd.)
Location: :

Stevenage - South East

Rate: £50K (Permanent) +
Industries: Engineering
Functional Areas: Engineering / Design

Security Service Manager - Stevenage

Salary: Up to GBP 50K plus Benefits

The Company

Our client is a well-established Fire and Security systems specialists and claim to be the originators of external courtesy/security lighting. After setting up a manufacturing facility to support the sales to distributors, they were soon involved in system design and installation of electronic security and fire systems which became their main business. They built a well-respected name in both the construction industry working for many of the main and middle-sized M and E Companies in addition to working for a wide cross section of End Users.

Role Responsibilities:

We are looking for an experienced Security Service Manager with minimum exp of 5 years. It is essential that the Candidate is experienced in intruder alarms systems.

Training will be provided for a bespoke Customer Database and an electronic Purchase Order Processing system (POP) for raising purchase orders, clearing deliveries and clearing orders off the system. Must be able to touch type.

* Technical support to the Sales Team, particularly with respect to larger project which may involve the integration of various systems.
* Deal with Security Service Engineers` technical problems.
* Deal with Security Installation Engineers` technical problems.
* Deal with Customers` telephone enquiries.
* Deal with Customers` complaints.
* Prepare letters / e-mails to Customers.
* You will be expected to represent our Company at site meetings either at our premises or at our Customers` sites.
* Respond to Customers call-outs.
* Provide quotes to new Customers, for takeover systems and for existing Customer.
* Assessing products and making recommendations prior to specifying them in quotations / tenders.
* Propose stockholding for in-house and vans to support our systems.
* Provide hands-on assistance on site.
* Raising purchase orders to purchase equipment.
* Signing for deliveries and putting them in the Security Stores.
* Clearing purchase orders and invoices.
* Deal with returns, e.g. faulty equipment.
* Price-up works orders.
* Deal with intruder alarm activations and false activations.
* Manage false alarms and their statistics.
* If the occasion arises, be included on the call out rota in the event of sickness. We have two other Managers who also assist in emergencies.
* Overseeing visits from NSI Inspectors. NSI (The National Security Inspectorate) is our third-party accreditation body.


Essential Skills and Requirements:

The Candidate must have detailed knowledge of Intruder Alarms, CCTV, Door Entry and Access Control Systems and a thorough technical knowledge of the following manufacturers products:

Intruder: Eaton Range, Pyronix, Honeywell - Galaxy, Texecom, Mobile Apps.

CCTV: Hikvision IP / TVI, Pelco, DM, Adpro, Optex, RVR Solutions, IT Network Literate

Access Control: ACT, Paxton

Do


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