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Audio Visual Lead Support Engineer

The Opportunity

This is an exciting opportunity to work at the forefront of Audio Visual technology as a Lead AV/VC support engineer.

Key responsibilities are:

To provide a level of in-depth investigation for technical incidents, and work with suppliers
and other internal expertise to establish a workable solution i.e. workaround or fix.
Ensuring all clients systems/services supported by the team achieve their agreed SLA for
availability and recovery.
Maintaining project plans and liaising and relationship building with other areas of the
company.
Taking ownership of delegated support sites and ensuring systems are supported
Proactive monitoring of systems to ensure correct operation.
Ensuring that effective and up to date documentation is available for all systems and that it
is distributed to relevant parties.
Instituting and evaluating operational procedures.
Ensuring all faults are logged and that reporting processes are followed.
Liaise with and provide input to system developers and designers at various stages in the
development cycle, to advise on operational aspects of future system
Maintain and deploy Hardware Control System across projects.
Create and maintain key documentation across projects
Ensure quality equipment integration during test build and on-site, maintaining the high levels of quality control during delivery and installation.
Ensure system design meets the scope of works and is within budget.
Undertake product specification and procurement in line with company best practices
Provide technical advice to the team and be a team player within the engineering team.
Review current industry products and methods to maintain knowledge within the engineering team.

You will -

Work as a key member of the Delivery Team, developing strong relationships with others
Represent the Engineering and Support functions in both internal and client-facing environment
Show a can-do, problem-solving attitude, be proactive in helping others.
Work collaboratively with the team to create Support proposals in a client-facing format, collaborative with the Project / Account Management Teams to create and deliver against detailed requirements brief
Provide technical/professional expertise on engineering issues
Communicate effectively and professionally with colleagues and third parties when working on projects
Foster good relationships with freelancers, contractors, suppliers and all cross-functional teams demonstrate the ability to lead a team of in-house, on-site and remote personnel
Proactively support the management team, suggesting new ideas and questioning thinking where appropriate
Escalate key issues to senior team members for advice, support and direction as required
Raise your internal profile through knowledge sharing and internal presentation

Based in East London salary is doe but circa andpound;55k p.a. plus benefits.

Your skills and experience

You will be ideally qualified to degree level

This job vacancy is no longer active.

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