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Senior Client Services Executive
London / Remote - London
Our client, a highly respected independent broker, has an urgent requirement for a Senior Client Services Executive to join their small, but growing, London office.
The main purpose of the role is to maintain the company’s London based client’s Residential Property Insurance portfolio, providing a high quality, professional and efficient service. Key responsibilities include:
• Work with the clients to understand their needs and identify the most effective cover for their requirements
• Collate general and claims information, documentation etc. for pre renewal and renewal meetings
• Manage the renewal/placing process in a timely manner, highlighting potential risks and agreeing terms in line with client requirements including any mid term alterations
• Deliver great customer service by responding swiftly to queries and concerns from clients, ensuring service standards are always met
• Keep up to date with current market conditions and external factors affecting the Clients Business and sector
• Work with underwriters to amend policies where necessary in order to meet client demand
The successful candidate will have the following skills and experience:
• Extensive knowledge within Residential Real Estate (likely to have been gained over a minimum of 5 years’ experience)
• Excellent negotiation and communication skills with an ability to secure the best deals for clients and our business
• Ability to develop and manage good working relationships with clients and insurers through building trust and mutual respect
• Deliver great customer service by responding swiftly to queries and concerns from clients
• Have outstanding industry and sector knowledge, maintained through CPD.
• Experience using Acturis would be an advantage and ability to use Excel is essential.
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