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Director of Operations

Ref: : CL257 (Fairford Associates)
Location: :

Derby - Midlands (East)

Rate: £50K to £60K (Permanent)
Industries: Construction / Property / Architecture
Functional Areas: Operations, Strategy / Planning

For over 30 years my client has built a reputation for the highest standards in cleaning and hygiene – from offices and sports amenities to schools and medical practices across the South Midlands north to South Yorkshire.

I am now working with them to recruit an industry experienced Director of Operations. We require a person with proven commercial acumen, that can demonstrate operational excellence in previous positions. Having the ability to engage, motivate and manage staff at all levels, along with excellent communication/interpersonal skills. An experienced leader and people manager, ideally working in a senior, national or regional managerial role within the FM/Soft Services sector. Passionate in ensuring service delivery & disciplined in applying and working with processes. You balance customer needs with business goals and know how to deliver service solutions that enhance business value and improve effectiveness and efficiencies. Capable of supporting and developing your team to achieve excellent results, you thrive on challenge and embrace change. You will lead a management team of two direct reports, to ensure the successful delivery of its contractual operational/financial targets across the portfolio. You will ensure full compliance to customer's terms of business, service level agreements, H&S requirements and legislation associated with the delivery of our service. The main responsibilities are

Budgetary responsibility for the FM service delivery.
Thoroughly understanding the fundamentals of the client's business whilst building a strong understanding of the contract and ensuring the operational delivery is in line with this.
Seek to develop a shared culture and desire to achieve the clients' strategic objectives, seeking to build partnerships
Inspiring, supporting and leading your team in delivering business objectives.
Holding weekly Operational meetings with the management team to deliver the cleaning element for all clients.
Attend contract review meetings to understand current/future challenges,  formulate solutions with the contract management team to meet operational challenges.
Conducting regular reviews / audits of Management
Ensuring that client satisfaction levels remain high. whilst continuous improvement and Innovation.
Maintaining the highest standards of presentation, personal integrity, hygiene and customer support.
Management of the pricing for additional work and submission of this pricing to clients and mobilisation of the planned works.
Ensure the operational management teams are compliant with company policies/ procedures.

Candidate requirements
Previous experience in delivering soft FM services to a large client estate and managing people across multiple sites and stakeholders.
A proven track record of dealing with senior clients and customers.

Salary £50k - £60k DOE.20 days holiday, Nest pension scheme.




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